As a key leader in the CX team, you will report directly to the Director, Customer Experience, managing a team of six direct reports. You will play a crucial role in coaching, developing, and supporting the team to ensure every customer interaction is a positive and seamless experience. You will also work cross-functionally with leadership and internal stakeholders (specifically operations and product) to continuously improve our processes and elevate our customer experience standards.
This full-time position will be based out of our Flatiron office in New York, with no flexibility for remote full-time.