The Customer Operations Manager will oversee and elevate David’s customer experience by leading our outsourced Service Team, improving operational procedures, and fostering a customer-first culture. Reporting to the Director of Customer Experience, this role will ensure every customer interaction—across DTC, social, and wholesale—reflects our values and builds lasting relationships.
While many companies treat Customer Service as a cost center, we see it as a strategic advantage that drives long-term loyalty. For example, every new hire starts their journey with the Service team to internalize our customer-first values. The Customer Operations Manager will lead this onboarding experience for all new hires, helping instill a culture where providing a great customer experience is everyone’s responsibility and a core driver of our growth.