Are you passionate about driving strategy? Do you love process improvement? Winnebago Motorhome is seeking a dynamic and empathetic leader to join our Customer Experience team as the Director of Customer and Dealer Experience based at our Forest City, IA location. In this critical role, you will oversee technical service, warranty operations, customer care, dealer support, training, and field action initiatives. Guided by our mission to "Serve, Solve, Simplify" you will champion a service-oriented culture, streamline warranty processes, strengthen dealer partnerships, and ensure first-time resolution of customer and dealer issues. As the Director of Customer and Dealer Experience, you will play a pivotal and strategic role in shaping the way we serve our customers and dealers.
The ideal candidate is a relationship builder with a long-term view of customer value, a passion for creative problem-solving, and a commitment to continuous improvement. You will leverage your expertise to empower teams, enhance dealer and customer satisfaction, and drive measurable outcomes (improved Net Promoter Score).